Please click on the videos for Question and Answer information.

These videos may answer your questions before you have to contact Lyft Support.

ConnectAbility of MN funds your Lyft Pass but is not able to provide Lyft technical or customer support.  You must contact Lyft Directly   

Do not call ConnectAbility of MN regarding:

  • Personal Payment method
  • Refund for charges
  • Complaint about a driver
  • New phone number
  • Old Lyft account

If you need one on one help from a ConnectAbility of MN team member about:

  • Your Lyft Pass not appearing
  • Not being able to access your Lyft Funds
  • Not seeing your Lyft funds

Click the Blue button to schedule a 30 minute phone meeting for live help from ConnectAbility of MN.

What to Do If Your Lyft Driver Asks for Money

Why Haven’t You Received Your Lyft Pass Email

What is the average cost of Lyft rides

Can You Bring Extra Passengers

Can I get a refund

Can You Use Your Lyft Pass Out of State

Is Lyft Wheelchair Accessible

What do I do if I don’t want a specific Lyft driver

How to File a Complaint in the Lyft App

What to Do If Your Lyft Driver Shows Up After You Cancel

Does Lyft allow service animals

Payment Options and Troubleshooting

How to Recover Your Lyft Pass Account on a New Phone

Understanding Your Lyft Pass_ Using Funds

How to Update Your Phone Number in the Lyft App